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The Top 7 Mistakes That People Make When Dealing with Back Pain

Apr 23, 2021

Having worked with hundreds of clients at Gav Noble
Physiotherapy, we have found that there are many fundamental common mistakes
people are making when they have back pain.

Please read below to find out all about these
common mistakes. Are you making any of them? Read on to find out which ones you
are making, and how they relate to your problem, and what YOU can do about it.

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Mistake # 1 – Ignoring the pain, thinking it will go away on its own

Just getting on with things and
thinking the pain will go away, may work but this will take a lot of time,
plus, that’s if the pain ever goes away anyway. This is like doing nothing.
Doing nothing will not do anything. Doing something about your pain will give
you a better chance to recover much more quickly.

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Mistake # 2 – Trusting in medications, hoping issue will resolve

Yes, taking medication can help
to ease pain. However, medication is not treating the real source of the
problem. You need to see a Health Care Professional who can diagnose the
problem and advise on a recovery plan.

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Mistake # 3 – Listening to friends and family “advice”

What may have worked for your Auntie
Jean to ease her back pain is not necessarily what is going to work for you. We
are all individuals and very different in our body make up, and your back pain
could be coming from an entirely different source! You need to seek professional
advice that will diagnose the root cause of the problem.

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Mistake # 4 – Performing exercises, that can make things worse

Exercise for you back should be
specific for your needs. Therefore, understanding what’s actually wrong with
you will help you make a much better-informed decision about what exercise will
be most beneficial to you. Avoid exercise which worsens your pain!

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Mistake # 5 – Rushing back into activities too soon

Rushing back to activities too
quickly can be detrimental to your recovery. Too much stressful activity on the
body, with the body in a weakened state can quickly escalate your back pain.
Good advice from a health professional will set you on the right tracks.

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Mistake # 6 – Playing it too safe and resting for too long

Current research suggests that
manual therapy and exercise is the best action to take to help recover from
back pain. Again remember, resting is almost like doing nothing, and you are
always better trying to do something to help yourself recover.

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Mistake # 7 – Waiting too long to ask the right person for help

The longer you wait to ask the
right person, the longer you suffer with pain. You may also prolong the amount
of time that it will take to recover from your back pain. My advice is to
contact a health professional ASAP.

If you
are already making any of these mistakes, you are not alone – and you should
know at the outset, rarely is it ever too late to get things right.

Here is the great news: Even if you have been
making ALL of these mistakes we can still help you. Schedule a FREE DISCOVERY
SESSION with one of our chartered physiotherapists
today to learn how to fight your back pain the right way!

We
sometimes, find that patients are “on the fence” about physiotherapy. This
Discovery Session is a great way to get your questions answered, see how we can
help, and learn and if we are right for each other……. all with no strings
attached.

Come in
NOW for your FREE 20 Minute Discovery Session. Nobody will ask you for any
insurance information, cash, or ANYTHING.

If you require any further information on Back pain then click


here


, or call us on 028 92666959, or email info@gavnoble.com

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If you’d like to have your say on this article feel free to add a comment using the form, we love to hear your thinking and open the table to discussion, and hopefully share resources, blog posts, articles and information that’s useful to you!

If you’d like to discuss anything in private instead, just get in touch using the contact details at the bottom of the page!

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Physiotherapist
  • Are you comfortable working with different people to achieve their health goals?
  • Are you stuck in a boring job with little chance of learning, development or career opportunity?
  • Do you want a fresh flexible opportunity that will allow you to grow professionally and personally?
  • Our dynamic and fun business is looking for the right person to join the team.

Ideal Characteristics Required 

  • People person
  • Highly motivated
  • Outstanding references
  • You actually want to learn and work

Why work at Gav Noble Physiotherapy? 

  • Join an established, respected and busy set of clinics
  • Excellent work environment with learning opportunities in both Clinical & Business

Skills Required 

  • Commitment to ongoing professional development
  • Demonstrated ability to work as part of a team
  • Practical and able to problem solve
  • Demonstrate ability to market and advertise your skills
  • Able to use a computer
  • Strong musculo-skeletal and manual therapy background
  • Relevant Qualification 

Desirable skills/interest 

  • Manual therapy
  • Pilates training
  • Dry needling
  • Kinesio tape
  • Marketing/Business
  • Previous MSK Private Practice background

Perks

  • Opportunities for developing manual therapy skills.
  • Mixed Caseload
  • Flexibility, accountability, autonomy, transparency
  • Ability to make changes and improvements to clinical practice easily and quickly.
  • Flexibility and freedom to be creative in your approach with patient care
  • Flexible working hours
Client Care Specialist

THIS JOB WILL BE PERFECT FOR YOU IF:

  • Have amazing personal and phone communication skills
  • Have a record of speaking to people at length and the ability to deal with complaints in an empathetic manner
  • An understanding of KPIs in business and the ability to optomise their own performance
  • Help our clients get the best outcomes they can
  • Want to learn on the job and are keen in evolve your current skills
  • Computer and Social Media Literate
  • Able to handle taking payments and managing money

THE OPPORTUNITY:

  • Join a hard working, fun group who enjoy making a difference every day you come into the clinic
  • The opportunity to make a real difference in people’s lives and health through communication and education

IF YOU CAN SEE YOURSELF:

  • Helping potential clients determine if our clinic is the right fit for them and their problem?
  • Answering and returning phone calls of potential, current and past clients?

JOB TITLE: Client Care Specialist

  • Are you comfortable with talking to strangers both in person and on the phone?
  • Are you a motivated to learn?
  • Is being “organised” a top priority in your life and are you able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day?
  • Can you communicate effectively with people from all different backgrounds – both written and verbal?
  • Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference?
  • Do you have a positive outlook on life? Are you flexible and open to change, committed to learning?

THE ROLE:

  • You will be responsible for managing a busy front desk and waiting room.
  • experience, meeting and greeting our patients, answering the phone, converting inquires into paying patients and ensuring that all of our patients are looked after and made to feel welcomed whenever they enter your world.
  • Ultimately, your job is to help us grow the revenue of the clinic by booking in new patients via the phone or those who walk into our clinic directly and excelling at retaining those patients as lifelong customers of the business.
  • You’ll do that by creating the type of customer service experience that patients will be happy to pay for – and just as happy to tell others about.

THE TASKS:

  • Communicate the value of our services (in person and on the phone) and be able to explain how what we do, is worth the price we are asking
  • Successfully handle price objections.
  • Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone ensuring that patients are committed and bought into our service.
  • Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to.
  • Ensure that people who call requesting appointments are placed on schedule and understand the true time and cost commitment involved in physical therapy.
  • Ensure people show up excited for their first appointment after scheduling.
  • Communicate with patients before, during and after appointments to ensure satisfaction is being achieved.
  • Ensure that all invoices are raised on time, every time and are sent to the appropriate person (in house or externally).
  • Organise and plan all schedules – maximising efficiency and revenue for the clinic.
  • Foster deep relationships with patients ensuring NP score hits agreed levels.
  • Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business.

SKILLS/COMPETENCIES NEEDED:

  • Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (empathy).
  • Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable).
  • Recall names and faces of patients and in doing so making all our patients feel welcomed and remembered.
  • Provide a warm and welcoming greeting to patients when they arrive in the clinic (experience).
  • Organisation and planning: plans and organises, schedules and budgets in an efficient, productive manner.
  • Focuses on key priorities.
  • Follow through on commitments: lives up to verbal and written agreements regardless of personal cost.
  • Demonstrate an ability to quickly and proficiently understand and absorb new information.
  • Attention to detail: does not let important details slip through the cracks.
  • Persistence: demonstrate tenacity and willingness to go the distance to get something done.
  • Proactivity: acts without being told what to do.
  • Bring new ideas to the company.

WHAT WE WILL DO FOR YOU:

  • Provide you with ongoing training and support in the field of customer service and front desk administration.
  • Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff – as well as very
  • friendly customers.
  • Opportunity to develop and grow in a team that is value driven and strongly encourages personality based service.
  • Competitive salary with chance to earn even more as we grow as a result of your impact.

Salary: On Application.

Hours: Full time, 37.5 hours.