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Sports Injuries

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Here’s How Any Injured Runner or Cyclist or Golfer Can End The Frustration Of Being Left Behind, Or Inactive AND Even Put A Stop To The ‘FEAR’ That So Often Comes With Running, Cycling Or Playing Again, After Injury, And NOT Being 100% Sure If You’re Even Fit Enough Do It!!”…

Whether you run, swim, go to the gym, do crossfit, or if you’re a club RUNNER and take it serious, an all weathers GOLFER, or a 25K weekend CYCLIST who is currently frustrated by an injury that just wont seem to heal on its own, then you ARE looking in the right place for help & treatment, which is likely to be the most IMPORTANT message you will read since being injured.

And despite how long you may have been frustrated by your lack of progress, please know that what you’ve got is UNLIKELY to be anything more serious than what has gone before me in all of my years of working with competitive athletes. Whatever is the root cause of your concern, it’s VERY likely that I have a solution to HELP you and it’s one that WILL see you active and exercising again, within days from now.

The GP’s don’t agree with us… but Sports Injuries should be taken seriously. After all, being injured STOPS you from taking part in something that is very IMPORTANT to you, not to mention adds huge VALUE and satisfaction to your life and helps keep you healthy whilst you do it. Although all that is something that appears to be lost on most GP’s and NHS Physios these days.

Running in some form, is a very huge part of most sporting activities. Whether you’ve pulled a calf muscle running, have a damaged hamstring, a painful golfers Achilles, a twisted knee, a sprained ankle or are suffering from runners knee or shin splints, I have seen and recovered quickly your injury MANY times in my career already.

It’s no surprise to me that so many frustrated runners, golfers and cyclists are knocking on my door and asking for help. And it’s simply because of the FACT that most muscle and sports injuries can NEVER heal properly, if left alone.

Despite what some people think, REST is NEVER the answer to solve any sports or muscle injury. In more than 17 years, I haven’t witnessed ANY injury, in any sport, that is helped by pro-longed rest.

Sure, with rest, the pain will drop. But pain free at rest – that’s not the goal. And what about the scar tissue that builds every day that you are RESTING and is clogging up the muscle or ligament, making it tight, stiff, inflexible and ready to tear again at any time? That GETS WORSE BY THE DAY and is the number one reason why most runners, golfers and cyclists breakdown within weeks of starting up again.

But I know just what to do to stop that… It involves lots of skilled and very Deep Massage, introducing exercises and exercising (there’s a BIG difference!!!) at just the right time and even looking at your LOWER BACK to check that problems aren’t coming from there – because so often, “they do”! And it maybe that I need to look at your feet to check for a muscle imbalance, or advise specific exercises that will make you stronger and more flexible and mean for less chance of being injured again, any time soon.

And when I do all of that for you, I can GUARNATEE that you will see an improvement and it will happen fast. EVERYTHING that I suggest is geared towards you being active again, as fast as is safely possible. Even from this far, I know that I could suggest something to you that will let you get active and exercising safely, right this minute.

We are a Specialist Clinic and do Specialist “Hands-on” Sports Physiotherapy, which involves me and my team working on you in person, and by hand, using all of our BEST techniques to bring about a FAST end to the scar tissue, stiffness and tightness that is likely keeping you on the side-lines. And we’ll end concerns and worries by answering all of your questions, too. Deep Therapeutic Massage will help ease muscle tension and tightness naturally, and combined with muscle ‘Activation’ and the BEST exercises to make you stronger and more flexible, all of that is going to make a POSITIVE difference to what you can do, how quickly you can do it, and how long you can do it for.

If you ARE serious about your fitness and you’ve decided enough is enough of being frustrated and missing out, and you’re even SOMEWHAT interested in what a Specialist “Hands-On” Sports Physio like me can do for you, then a good place for us to start is by talking on the phone.

What People Are Saying About Gav Noble Physiotherapy

Let me help you recover from a sports injury, book an appointment now with Gavin Noble, Specialist Physiotherapist.
Call 028 9266 6959

Client Care Specialist

THIS JOB WILL BE PERFECT FOR YOU IF:

  • Have amazing personal and phone communication skills
  • Have a record of speaking to people at length and the ability to deal with complaints in an empathetic manner
  • An understanding of KPIs in business and the ability to optomise their own performance
  • Help our clients get the best outcomes they can
  • Want to learn on the job and are keen in evolve your current skills
  • Computer and Social Media Literate
  • Able to handle taking payments and managing money

THE OPPORTUNITY:

  • Join a hard working, fun group who enjoy making a difference every day you come into the clinic
  • The opportunity to make a real difference in people’s lives and health through communication and education

IF YOU CAN SEE YOURSELF:

  • Helping potential clients determine if our clinic is the right fit for them and their problem?
  • Answering and returning phone calls of potential, current and past clients?

JOB TITLE: Client Care Specialist

  • Are you comfortable with talking to strangers both in person and on the phone?
  • Are you a motivated to learn?
  • Is being “organised” a top priority in your life and are you able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day?
  • Can you communicate effectively with people from all different backgrounds – both written and verbal?
  • Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference?
  • Do you have a positive outlook on life? Are you flexible and open to change, committed to learning?

THE ROLE:

  • You will be responsible for managing a busy front desk and waiting room.
  • experience, meeting and greeting our patients, answering the phone, converting inquires into paying patients and ensuring that all of our patients are looked after and made to feel welcomed whenever they enter your world.
  • Ultimately, your job is to help us grow the revenue of the clinic by booking in new patients via the phone or those who walk into our clinic directly and excelling at retaining those patients as lifelong customers of the business.
  • You’ll do that by creating the type of customer service experience that patients will be happy to pay for – and just as happy to tell others about.

THE TASKS:

  • Communicate the value of our services (in person and on the phone) and be able to explain how what we do, is worth the price we are asking
  • Successfully handle price objections.
  • Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone ensuring that patients are committed and bought into our service.
  • Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to.
  • Ensure that people who call requesting appointments are placed on schedule and understand the true time and cost commitment involved in physical therapy.
  • Ensure people show up excited for their first appointment after scheduling.
  • Communicate with patients before, during and after appointments to ensure satisfaction is being achieved.
  • Ensure that all invoices are raised on time, every time and are sent to the appropriate person (in house or externally).
  • Organise and plan all schedules – maximising efficiency and revenue for the clinic.
  • Foster deep relationships with patients ensuring NP score hits agreed levels.
  • Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business.

SKILLS/COMPETENCIES NEEDED:

  • Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (empathy).
  • Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable).
  • Recall names and faces of patients and in doing so making all our patients feel welcomed and remembered.
  • Provide a warm and welcoming greeting to patients when they arrive in the clinic (experience).
  • Organisation and planning: plans and organises, schedules and budgets in an efficient, productive manner.
  • Focuses on key priorities.
  • Follow through on commitments: lives up to verbal and written agreements regardless of personal cost.
  • Demonstrate an ability to quickly and proficiently understand and absorb new information.
  • Attention to detail: does not let important details slip through the cracks.
  • Persistence: demonstrate tenacity and willingness to go the distance to get something done.
  • Proactivity: acts without being told what to do.
  • Bring new ideas to the company.

WHAT WE WILL DO FOR YOU:

  • Provide you with ongoing training and support in the field of customer service and front desk administration.
  • Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff – as well as very
  • friendly customers.
  • Opportunity to develop and grow in a team that is value driven and strongly encourages personality based service.
  • Competitive salary with chance to earn even more as we grow as a result of your impact.

Salary: On Application.

Hours: Full time, 37.5 hours.

Physiotherapist
  • Are you comfortable working with different people to achieve their health goals?
  • Are you stuck in a boring job with little chance of learning, development or career opportunity?
  • Do you want a fresh flexible opportunity that will allow you to grow professionally and personally?
  • Our dynamic and fun business is looking for the right person to join the team.

Ideal Characteristics Required 

  • People person
  • Highly motivated
  • Outstanding references
  • You actually want to learn and work

Why work at Gav Noble Physiotherapy? 

  • Join an established, respected and busy set of clinics
  • Excellent work environment with learning opportunities in both Clinical & Business

Skills Required 

  • Commitment to ongoing professional development
  • Demonstrated ability to work as part of a team
  • Practical and able to problem solve
  • Demonstrate ability to market and advertise your skills
  • Able to use a computer
  • Strong musculo-skeletal and manual therapy background
  • Relevant Qualification 

Desirable skills/interest 

  • Manual therapy
  • Pilates training
  • Dry needling
  • Kinesio tape
  • Marketing/Business
  • Previous MSK Private Practice background

Perks

  • Opportunities for developing manual therapy skills.
  • Mixed Caseload
  • Flexibility, accountability, autonomy, transparency
  • Ability to make changes and improvements to clinical practice easily and quickly.
  • Flexibility and freedom to be creative in your approach with patient care
  • Flexible working hours