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Virtual Consultations

Pilates Classes

Are You Looking For Virtual Physiotherapy in Lisburn?

Are You someone who is always thinking of other
people’s needs first?
Or, do you feel overwhelmed thinking about driving to, and then finding a parking space for another appointment?
Or are too busy and need a more convenient way to be in touch with your physiotherapist?
Or, do you wish that someone would just do something for you? Meet you where you are at?
Or, are you just unable to get down to our clinic?
Or, do you wish that someone would just do something for you? Meet you where you are at?
Or, are you just unable to get down to our clinic?
We understand that your aches and pains, and health problems don’t go away, even if you’re unable to get out of your home. Online virtual consultations for physiotherapy and Pilates have been proven to be as effective as in clinic treatment. You can still receive all the benefits, and IMPROVEMENTS. We use our same skills, just delivered virtually!

What is Virtual Physiotherapy? How does it work?

Virtual physiotherapy is a method of communicating with you, via a laptop, ipad or smartphone.
Virtual physiotherapy works very simply. We email you a link for the consultation.
You click on the link at the appointment time and we see each other on screen. So be prepared. We need to be able to see you move. It’s best if you have some space to move. Wear comfortable clothing. Have a chair to sit on.
We will ask you to show us some movements, point to where you are sore, and tell us how certain areas of your body feel.
This helps us to give you the best overall outcome.

Why use Virtual Physiotherapy?

There are many reasons, WHY, you would use virtual physiotherapy.
There is the convenience of being able to access an expert who can genuinely help you.
Time constraints away from work or family.
If you are unable to leave the house for whatever reason then again you have access to an expert.
You have access to an expert who can help you overcome problems.
Is my condition or injury suitable for Virtual Physiotherapy?
Yes! We need to talk with you and find out more about you. We need to know what problems you are having and what limitations are frustrating you.
We have been treating back pain, knee pain, neck and shoulder pain, and ankle injuries for many years via virtual health. We have been helping people get back to doing the things they love doing – VIRTUALLY!
We believe that even by doing something, even just getting on the phone and chatting to us, is so much better than doing nothing!
Do I need a Dr Referral to use your service?
The simple answer is no. You can give us a call and speak to one of our team to arrange an appointment.
If you do have medical insurance, you will need to check with your provider to find out if you are eligible
Will you tell me if I need to see a physiotherapist in person?
Absolutely! We want you to feel that you are getting the service that you need. There are some conditions that we treat that respond well to our hands on treatments. On the other hand, some conditions respond equally well to our virtual physiotherapy sessions.
Want to know is Virtual Physiotherapy is right for you?
If you answered yes to this question, then please give us a call. Ask to speak to one of our physiotherapists. Let us help you.
Client Care Specialist

THIS JOB WILL BE PERFECT FOR YOU IF:

  • Have amazing personal and phone communication skills
  • Have a record of speaking to people at length and the ability to deal with complaints in an empathetic manner
  • An understanding of KPIs in business and the ability to optomise their own performance
  • Help our clients get the best outcomes they can
  • Want to learn on the job and are keen in evolve your current skills
  • Computer and Social Media Literate
  • Able to handle taking payments and managing money

THE OPPORTUNITY:

  • Join a hard working, fun group who enjoy making a difference every day you come into the clinic
  • The opportunity to make a real difference in people’s lives and health through communication and education

IF YOU CAN SEE YOURSELF:

  • Helping potential clients determine if our clinic is the right fit for them and their problem?
  • Answering and returning phone calls of potential, current and past clients?

JOB TITLE: Client Care Specialist

  • Are you comfortable with talking to strangers both in person and on the phone?
  • Are you a motivated to learn?
  • Is being “organised” a top priority in your life and are you able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day?
  • Can you communicate effectively with people from all different backgrounds – both written and verbal?
  • Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference?
  • Do you have a positive outlook on life? Are you flexible and open to change, committed to learning?

THE ROLE:

  • You will be responsible for managing a busy front desk and waiting room.
  • experience, meeting and greeting our patients, answering the phone, converting inquires into paying patients and ensuring that all of our patients are looked after and made to feel welcomed whenever they enter your world.
  • Ultimately, your job is to help us grow the revenue of the clinic by booking in new patients via the phone or those who walk into our clinic directly and excelling at retaining those patients as lifelong customers of the business.
  • You’ll do that by creating the type of customer service experience that patients will be happy to pay for – and just as happy to tell others about.

THE TASKS:

  • Communicate the value of our services (in person and on the phone) and be able to explain how what we do, is worth the price we are asking
  • Successfully handle price objections.
  • Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone ensuring that patients are committed and bought into our service.
  • Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to.
  • Ensure that people who call requesting appointments are placed on schedule and understand the true time and cost commitment involved in physical therapy.
  • Ensure people show up excited for their first appointment after scheduling.
  • Communicate with patients before, during and after appointments to ensure satisfaction is being achieved.
  • Ensure that all invoices are raised on time, every time and are sent to the appropriate person (in house or externally).
  • Organise and plan all schedules – maximising efficiency and revenue for the clinic.
  • Foster deep relationships with patients ensuring NP score hits agreed levels.
  • Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business.

SKILLS/COMPETENCIES NEEDED:

  • Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (empathy).
  • Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable).
  • Recall names and faces of patients and in doing so making all our patients feel welcomed and remembered.
  • Provide a warm and welcoming greeting to patients when they arrive in the clinic (experience).
  • Organisation and planning: plans and organises, schedules and budgets in an efficient, productive manner.
  • Focuses on key priorities.
  • Follow through on commitments: lives up to verbal and written agreements regardless of personal cost.
  • Demonstrate an ability to quickly and proficiently understand and absorb new information.
  • Attention to detail: does not let important details slip through the cracks.
  • Persistence: demonstrate tenacity and willingness to go the distance to get something done.
  • Proactivity: acts without being told what to do.
  • Bring new ideas to the company.

WHAT WE WILL DO FOR YOU:

  • Provide you with ongoing training and support in the field of customer service and front desk administration.
  • Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff – as well as very
  • friendly customers.
  • Opportunity to develop and grow in a team that is value driven and strongly encourages personality based service.
  • Competitive salary with chance to earn even more as we grow as a result of your impact.

Salary: On Application.

Hours: Full time, 37.5 hours.

Physiotherapist
  • Are you comfortable working with different people to achieve their health goals?
  • Are you stuck in a boring job with little chance of learning, development or career opportunity?
  • Do you want a fresh flexible opportunity that will allow you to grow professionally and personally?
  • Our dynamic and fun business is looking for the right person to join the team.

Ideal Characteristics Required 

  • People person
  • Highly motivated
  • Outstanding references
  • You actually want to learn and work

Why work at Gav Noble Physiotherapy? 

  • Join an established, respected and busy set of clinics
  • Excellent work environment with learning opportunities in both Clinical & Business

Skills Required 

  • Commitment to ongoing professional development
  • Demonstrated ability to work as part of a team
  • Practical and able to problem solve
  • Demonstrate ability to market and advertise your skills
  • Able to use a computer
  • Strong musculo-skeletal and manual therapy background
  • Relevant Qualification 

Desirable skills/interest 

  • Manual therapy
  • Pilates training
  • Dry needling
  • Kinesio tape
  • Marketing/Business
  • Previous MSK Private Practice background

Perks

  • Opportunities for developing manual therapy skills.
  • Mixed Caseload
  • Flexibility, accountability, autonomy, transparency
  • Ability to make changes and improvements to clinical practice easily and quickly.
  • Flexibility and freedom to be creative in your approach with patient care
  • Flexible working hours