BOOK NOW

Specialist Physiotherapy in Lisburn

About Us

Free Discovery Visit

Virtual Consultations

Pilates Classes

From A Spare Bedroom At Home To An Up And Coming, Growing Physiotherapy Clinic, Specializing In Helping People In Their 30’s, 40’s, 50’s, 60’s and Beyond, To Stay Active And Healthy…

“Announcing, A Physio Clinic In Lisburn, PERFECT For People Who DON’T Like Relying Upon Painkillers & Who Prefer NATURAL, Specialist Solutions To END Pain And Stiffness, So They Can Keep Active & Enjoy Their Health For Many Years To Come….”

Welcome to one of Northern Ireland’s leading back pain specialist clinics. Whether you’ve come looking for Specialist Physio advice because the NHS has let you down, you don’t take favourably to the “rest and painkillers” option that is nearly always advised by the GP, or you’re VERY health conscious and already know that Specialist Private Physio advice IS your BEST option, you‘re about to ENJOY the same transformation in your health as thousands of others who have seen proven results in their ability to keep ACTIVE and watched as their pain levels drop, faster than they ever thought possible.

Our clients find RELIEF… and all because they’ve found a Physio Clinic that DOES do “hands-on” style treatment that involves Massage, Stretching and Joint Manipulation, which really do make a difference FAST…

You’re NOT likely to be on your own if you’ve been given “poor” advice to REST or “just do some exercises” by your GP…
“Scepticism” about starting Physio exists largely because of poor NHS Physio attitudes and how, without our option to TALK TO A SPECIALIST PHYSIO ON THE PHONE FIRST, some clients would never have made it through the front door in the first place (…and would still be suffering now).
We want you to make the BEST decision about Physio, without feeling rushed or pressured into booking, we’d like to give you a Complimentary SPECIAL REPORT, which can be downloaded at the top of the page, or HERE.
It’s written exclusively for our next clients like you, and has been 17 years in the making. We have compiled all of the questions asked about Physio by previous clients, who were once just like you… struggling to enjoy their health and considering trying Physio, but just wanted to know a bit more about it first, before confirming an appointment to go an see one.
It really helps YOU make the BEST decision. The one that ensures you find a Physio that is “just right for you”. Maybe that’s what type of information you came looking for in the first place?
Please note that ALL and ANY treatment you receive at Gav Noble Physiotherapy Clinic IS covered by a Full “Love it Or Leave It” Money Back Guarantee. That means if you are not happy with your experience with us then you DON’T Pay for any of it.

Go on to meet your team here

"I have gone to Gav Noble a couple of times now with crippling back pain.

Paul Dickson

"Big thanks to Gav Noble for his expertise over the last 4 months in helping me to get rehabilitated and fit for golf.
Don't know where I would be without him, and thankfully I'm almost pain free after the conditioning and strength training programmes that now have me stronger than ever.
Look no further than the Gav Noble Physiotherapy clinic"

Peter Doyle

Start Your Progress Today!

Choose any of the reports below and enter your email to have it sent to you free of charge, follow the advice inside and start making progress right away, if it doesn't work then just get in touch or book online and we'll be sure to get the right treatment for you!

Gavin Noble Physiotherapy and Sports Injuries Clinic is based in the heart of Lisburn and servicing the surrounding areas. For a chartered physiotherapist call: 028 9266 6959

Client Care Specialist

THIS JOB WILL BE PERFECT FOR YOU IF:

  • Have amazing personal and phone communication skills
  • Have a record of speaking to people at length and the ability to deal with complaints in an empathetic manner
  • An understanding of KPIs in business and the ability to optomise their own performance
  • Help our clients get the best outcomes they can
  • Want to learn on the job and are keen in evolve your current skills
  • Computer and Social Media Literate
  • Able to handle taking payments and managing money

THE OPPORTUNITY:

  • Join a hard working, fun group who enjoy making a difference every day you come into the clinic
  • The opportunity to make a real difference in people’s lives and health through communication and education

IF YOU CAN SEE YOURSELF:

  • Helping potential clients determine if our clinic is the right fit for them and their problem?
  • Answering and returning phone calls of potential, current and past clients?

JOB TITLE: Client Care Specialist

  • Are you comfortable with talking to strangers both in person and on the phone?
  • Are you a motivated to learn?
  • Is being “organised” a top priority in your life and are you able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day?
  • Can you communicate effectively with people from all different backgrounds – both written and verbal?
  • Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference?
  • Do you have a positive outlook on life? Are you flexible and open to change, committed to learning?

THE ROLE:

  • You will be responsible for managing a busy front desk and waiting room.
  • experience, meeting and greeting our patients, answering the phone, converting inquires into paying patients and ensuring that all of our patients are looked after and made to feel welcomed whenever they enter your world.
  • Ultimately, your job is to help us grow the revenue of the clinic by booking in new patients via the phone or those who walk into our clinic directly and excelling at retaining those patients as lifelong customers of the business.
  • You’ll do that by creating the type of customer service experience that patients will be happy to pay for – and just as happy to tell others about.

THE TASKS:

  • Communicate the value of our services (in person and on the phone) and be able to explain how what we do, is worth the price we are asking
  • Successfully handle price objections.
  • Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone ensuring that patients are committed and bought into our service.
  • Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to.
  • Ensure that people who call requesting appointments are placed on schedule and understand the true time and cost commitment involved in physical therapy.
  • Ensure people show up excited for their first appointment after scheduling.
  • Communicate with patients before, during and after appointments to ensure satisfaction is being achieved.
  • Ensure that all invoices are raised on time, every time and are sent to the appropriate person (in house or externally).
  • Organise and plan all schedules – maximising efficiency and revenue for the clinic.
  • Foster deep relationships with patients ensuring NP score hits agreed levels.
  • Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business.

SKILLS/COMPETENCIES NEEDED:

  • Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (empathy).
  • Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable).
  • Recall names and faces of patients and in doing so making all our patients feel welcomed and remembered.
  • Provide a warm and welcoming greeting to patients when they arrive in the clinic (experience).
  • Organisation and planning: plans and organises, schedules and budgets in an efficient, productive manner.
  • Focuses on key priorities.
  • Follow through on commitments: lives up to verbal and written agreements regardless of personal cost.
  • Demonstrate an ability to quickly and proficiently understand and absorb new information.
  • Attention to detail: does not let important details slip through the cracks.
  • Persistence: demonstrate tenacity and willingness to go the distance to get something done.
  • Proactivity: acts without being told what to do.
  • Bring new ideas to the company.

WHAT WE WILL DO FOR YOU:

  • Provide you with ongoing training and support in the field of customer service and front desk administration.
  • Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff – as well as very
  • friendly customers.
  • Opportunity to develop and grow in a team that is value driven and strongly encourages personality based service.
  • Competitive salary with chance to earn even more as we grow as a result of your impact.

Salary: On Application.

Hours: Full time, 37.5 hours.

Physiotherapist
  • Are you comfortable working with different people to achieve their health goals?
  • Are you stuck in a boring job with little chance of learning, development or career opportunity?
  • Do you want a fresh flexible opportunity that will allow you to grow professionally and personally?
  • Our dynamic and fun business is looking for the right person to join the team.

Ideal Characteristics Required 

  • People person
  • Highly motivated
  • Outstanding references
  • You actually want to learn and work

Why work at Gav Noble Physiotherapy? 

  • Join an established, respected and busy set of clinics
  • Excellent work environment with learning opportunities in both Clinical & Business

Skills Required 

  • Commitment to ongoing professional development
  • Demonstrated ability to work as part of a team
  • Practical and able to problem solve
  • Demonstrate ability to market and advertise your skills
  • Able to use a computer
  • Strong musculo-skeletal and manual therapy background
  • Relevant Qualification 

Desirable skills/interest 

  • Manual therapy
  • Pilates training
  • Dry needling
  • Kinesio tape
  • Marketing/Business
  • Previous MSK Private Practice background

Perks

  • Opportunities for developing manual therapy skills.
  • Mixed Caseload
  • Flexibility, accountability, autonomy, transparency
  • Ability to make changes and improvements to clinical practice easily and quickly.
  • Flexibility and freedom to be creative in your approach with patient care
  • Flexible working hours