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Total Knee Replacement – The Frustration and what to do about it!

Apr 23, 2021

Total Knee Replacement – The Frustration and what to do about it!

We have had a number of patients visit us recently after
surgery for knee replacement.

One of the common things that we are hearing about is,
FRUSTRATION!

Frustration with things like-

·

Continuing pain

·

Difficulty with walking and not being able to
walk as far

·

Poor range of movement in their knee

·

Feeling of weakness in their legs

·

Not being able to do the same things they were
doing before surgery

We saw John (68) from Dunmurry this week. He had knee
replacement surgery a year and a half ago. This long down the line since
surgery he was still complaining of pain in his knee, his mobility wasn’t where
he thought it would be at and was just feeling frustrated. The main thing he
really wanted to be able to do was to improve his overall general fitness and be
able to get out of the house more.

We have now put a plan in place, to do lots of hands on
work, and the right progression of rehab to move him forward in his recovery.
Long term, we have discussed the possibility of doing the walking side of a
park run on a Saturday morning. To continue to build on strength and
flexibility too, we may also see if Pilates is something he would be keen to
do, but for now the main thing is helping reduce pain and doing things he loves
doing.

Those people who have had a knee replacement and are still
frustrated after their surgery, here is some of my top pieces of advice.

1.

Stay active

Really important for both the mind and the body. Staying
active keeps those joints moving, it keeps the muscle strong and maintains the
body’s flexibility. It stops the body from stiffening up on a daily basis.
Remember the reasons why you went for surgery. One of those reasons was
probably to help mobility, and independence.

2.

See a Specialist Physiotherapist

Seeing a Specialist Physiotherapist, who has the skills,
knowledge and experience that will most likely help guide you through the rehab
journey. They will have helped many, many people with similar problems just
like you, back to a position where they are able to do the things they love
doing. They will be well aware that you want to maintain independence and
mobility.

3.

Strengthen the right muscles

Most people do well at strengthening the main knee muscles.
Those aren’t the only muscles that need to be worked on. It’s good to
strengthen the whole body, as these muscles help to look after th joints.

4.

Stretch the right muscles

Again this is important to maintain flexibility to allow the
knee joint to move through a good range of movement. If you don’t have good
range of movement, you will most likely have stiff joints which will most
likely lead to decreased mobility.

5.

Find an exercise regime that suits your
lifestyle

Everyone is different as to what they feel they are able to
do. Walking is great to help maintain strength and fitness. Running is
something you will most likely have to refrain from due to the high impact and
forces through the knee.

Pilates, is an excellent form of exercise that not only can
help to strengthen and stretch the muscles of the body, but as you work in a
class structure there is fun and craic. Working in a Specialist Physiotherapist
Pilates led class should give you that little bit of confidence that exercises
can be tailored to your needs.

If you have any further questions or would like to know
more, then please feel free to call the clinic on 028 9266 6959.

If you would like to know more about simple strategies to
ease knee pain then please download our FREE knee report here,

Knee Pain

.

Join The Conversation

If you’d like to have your say on this article feel free to add a comment using the form, we love to hear your thinking and open the table to discussion, and hopefully share resources, blog posts, articles and information that’s useful to you!

If you’d like to discuss anything in private instead, just get in touch using the contact details at the bottom of the page!

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Physiotherapist
  • Are you comfortable working with different people to achieve their health goals?
  • Are you stuck in a boring job with little chance of learning, development or career opportunity?
  • Do you want a fresh flexible opportunity that will allow you to grow professionally and personally?
  • Our dynamic and fun business is looking for the right person to join the team.

Ideal Characteristics Required 

  • People person
  • Highly motivated
  • Outstanding references
  • You actually want to learn and work

Why work at Gav Noble Physiotherapy? 

  • Join an established, respected and busy set of clinics
  • Excellent work environment with learning opportunities in both Clinical & Business

Skills Required 

  • Commitment to ongoing professional development
  • Demonstrated ability to work as part of a team
  • Practical and able to problem solve
  • Demonstrate ability to market and advertise your skills
  • Able to use a computer
  • Strong musculo-skeletal and manual therapy background
  • Relevant Qualification 

Desirable skills/interest 

  • Manual therapy
  • Pilates training
  • Dry needling
  • Kinesio tape
  • Marketing/Business
  • Previous MSK Private Practice background

Perks

  • Opportunities for developing manual therapy skills.
  • Mixed Caseload
  • Flexibility, accountability, autonomy, transparency
  • Ability to make changes and improvements to clinical practice easily and quickly.
  • Flexibility and freedom to be creative in your approach with patient care
  • Flexible working hours
Client Care Specialist

THIS JOB WILL BE PERFECT FOR YOU IF:

  • Have amazing personal and phone communication skills
  • Have a record of speaking to people at length and the ability to deal with complaints in an empathetic manner
  • An understanding of KPIs in business and the ability to optomise their own performance
  • Help our clients get the best outcomes they can
  • Want to learn on the job and are keen in evolve your current skills
  • Computer and Social Media Literate
  • Able to handle taking payments and managing money

THE OPPORTUNITY:

  • Join a hard working, fun group who enjoy making a difference every day you come into the clinic
  • The opportunity to make a real difference in people’s lives and health through communication and education

IF YOU CAN SEE YOURSELF:

  • Helping potential clients determine if our clinic is the right fit for them and their problem?
  • Answering and returning phone calls of potential, current and past clients?

JOB TITLE: Client Care Specialist

  • Are you comfortable with talking to strangers both in person and on the phone?
  • Are you a motivated to learn?
  • Is being “organised” a top priority in your life and are you able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day?
  • Can you communicate effectively with people from all different backgrounds – both written and verbal?
  • Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference?
  • Do you have a positive outlook on life? Are you flexible and open to change, committed to learning?

THE ROLE:

  • You will be responsible for managing a busy front desk and waiting room.
  • experience, meeting and greeting our patients, answering the phone, converting inquires into paying patients and ensuring that all of our patients are looked after and made to feel welcomed whenever they enter your world.
  • Ultimately, your job is to help us grow the revenue of the clinic by booking in new patients via the phone or those who walk into our clinic directly and excelling at retaining those patients as lifelong customers of the business.
  • You’ll do that by creating the type of customer service experience that patients will be happy to pay for – and just as happy to tell others about.

THE TASKS:

  • Communicate the value of our services (in person and on the phone) and be able to explain how what we do, is worth the price we are asking
  • Successfully handle price objections.
  • Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone ensuring that patients are committed and bought into our service.
  • Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to.
  • Ensure that people who call requesting appointments are placed on schedule and understand the true time and cost commitment involved in physical therapy.
  • Ensure people show up excited for their first appointment after scheduling.
  • Communicate with patients before, during and after appointments to ensure satisfaction is being achieved.
  • Ensure that all invoices are raised on time, every time and are sent to the appropriate person (in house or externally).
  • Organise and plan all schedules – maximising efficiency and revenue for the clinic.
  • Foster deep relationships with patients ensuring NP score hits agreed levels.
  • Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business.

SKILLS/COMPETENCIES NEEDED:

  • Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (empathy).
  • Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable).
  • Recall names and faces of patients and in doing so making all our patients feel welcomed and remembered.
  • Provide a warm and welcoming greeting to patients when they arrive in the clinic (experience).
  • Organisation and planning: plans and organises, schedules and budgets in an efficient, productive manner.
  • Focuses on key priorities.
  • Follow through on commitments: lives up to verbal and written agreements regardless of personal cost.
  • Demonstrate an ability to quickly and proficiently understand and absorb new information.
  • Attention to detail: does not let important details slip through the cracks.
  • Persistence: demonstrate tenacity and willingness to go the distance to get something done.
  • Proactivity: acts without being told what to do.
  • Bring new ideas to the company.

WHAT WE WILL DO FOR YOU:

  • Provide you with ongoing training and support in the field of customer service and front desk administration.
  • Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff – as well as very
  • friendly customers.
  • Opportunity to develop and grow in a team that is value driven and strongly encourages personality based service.
  • Competitive salary with chance to earn even more as we grow as a result of your impact.

Salary: On Application.

Hours: Full time, 37.5 hours.