Staying Healthy At Home – 5 Top Tips

Apr 23, 2021

5 Top Tips from Lisburn’s leading Back Pain Specialist

We have now passed through week 1 of this lockdown and move
into week 2. I’ve had a lot of time to reflect on the things that will
ultimately get us through these unprecedented times. I think the thing that has
most hit us at home is the daily confinement. So we are allowed out to purchase
essential shopping, go for a short walk and/or do some exercise. I found it
quite difficult as I think as an outgoing person I thrive on social interaction.
STOP!! So with that in mind I have realised that with so much restriction (for
good reason) we need to stay healthy – both physically and mentally!.

So here are my 5 top tips to help you stay healthy, not just
over the coming weeks, but think to the future too. We will get through this
dark time, and there is light at the end of the tunnel.


Do some exercise

One of my big things for staying healthy – physically and
mentally is to do some exercise. For me I usually head to my crossfit gym,
where I do exercise, but I also get to have craic with some good people and
have fun. I can’t go to the gym at the minute, but there is plenty I can do at home
(I’ve borrowed a rower) PLUS, some gyms are doing virtual online classes. In
fact, here at the clinic we are already teaching our Pilates classes online and
our clients are loving it. Remember doing exercise helps your body release
happy chemicals in your brain – excellent for mental and physical health.

There are also many other forms of exercise available, even
heading out for a walk, or doing an exercise video, just something will help. We
are heading out on our daily walk with Sophie, although she heads out on her
roller boots.



At this time of confinement, it has never been more important
to have a set routine. Routines help in many different ways but here’s my
shortlist of why a routine is so beneficial.


Better stress levels as you manage your day


Better sleep – this is your time to rest and let the body recharge


Better health


All round good example to set

If anyone has ever had a baby/young child, then hopefully
you can remember that life was easier to manage when their young one had a


Eat Healthy

I reckon we all know that this makes sense. Hopefully you
know what eating healthy is. In real basic terms for me eating healthily means
eating non processed food and cooking fresh food in a healthy way, by grilling, baking or
using a little oil to fry food. Think about eating fresh fruit and vegetables
and lean meat. This healthy eating is a whole massive topic to talk about but if you just keep it simple, then your body will appreciate it.

You need to be careful when snacking. Now, I like a biscuit
with a cup of tea, just not a lot of biscuits and just not every time. Think
about what ingredients go into food especially sugar and fats. Snacking on
fresh fruit would still be better for you. Plus drink plenty of water.


Stay connected

So, really important to stay connected with your friends or
family, especially if you live alone. Technology is so good these days that we
not only have phones, but we have video messaging services such as facetime,
whatsapp or zoom. I can’t recall a time when I have been so restricted with
social contact, so even more important to check in with your loved ones. I’ve
been checking in with the guys from Gav Noble physiotherapy to see how they are
getting using the Zoom app. It’s funny as we usually see each other in the
flesh each day, now we just use another medium. We just have a good yarn and a
catch up.


Limit the news channels/apps

I’ve made a conscious effort to limit the amount of news I
read or listen to. I understand that we are going through tough times. I don’t
mean this to sound so bad, but news can be negative, and I just don’t like to
listen to negative things. I prefer to hear positive news. Remember that good
things produce good chemicals in our bodies, that maintain good health. Positive
mindset will help carry us through and out the other side. So my advice is
catch up with the news just once a day if you like, look for the positive
stories and share them.

So that’s it in a nutshell. My top 5 tips to staying healthy
in lockdown. If you have any questions that you feel I may be able to answer
then please call the clinic 02892666959, or email

. The clinic may be closed
but we are well and truly open for virtual consultations, online Pilates. Even
if you just need to chat about something, please just call.

P.S. I feel we should also raise our hats to all those amazing
NHS staff members who are out there doing there best to keep our health system
working. There are also many unsung heroes out there too who continue to work
in supermarkets, deliver goods/shopping, and other many people who deliver services
that are vital at this time to get us all through. Thank you to them all!!

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  • Are you comfortable working with different people to achieve their health goals?
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  • Do you want a fresh flexible opportunity that will allow you to grow professionally and personally?
  • Our dynamic and fun business is looking for the right person to join the team.

Ideal Characteristics Required 

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Why work at Gav Noble Physiotherapy? 

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Skills Required 

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  • Able to use a computer
  • Strong musculo-skeletal and manual therapy background
  • Relevant Qualification 

Desirable skills/interest 

  • Manual therapy
  • Pilates training
  • Dry needling
  • Kinesio tape
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  • Previous MSK Private Practice background


  • Opportunities for developing manual therapy skills.
  • Mixed Caseload
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Client Care Specialist


  • Have amazing personal and phone communication skills
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  • Able to handle taking payments and managing money


  • Join a hard working, fun group who enjoy making a difference every day you come into the clinic
  • The opportunity to make a real difference in people’s lives and health through communication and education


  • Helping potential clients determine if our clinic is the right fit for them and their problem?
  • Answering and returning phone calls of potential, current and past clients?

JOB TITLE: Client Care Specialist

  • Are you comfortable with talking to strangers both in person and on the phone?
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  • Is being “organised” a top priority in your life and are you able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day?
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  • Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference?
  • Do you have a positive outlook on life? Are you flexible and open to change, committed to learning?


  • You will be responsible for managing a busy front desk and waiting room.
  • experience, meeting and greeting our patients, answering the phone, converting inquires into paying patients and ensuring that all of our patients are looked after and made to feel welcomed whenever they enter your world.
  • Ultimately, your job is to help us grow the revenue of the clinic by booking in new patients via the phone or those who walk into our clinic directly and excelling at retaining those patients as lifelong customers of the business.
  • You’ll do that by creating the type of customer service experience that patients will be happy to pay for – and just as happy to tell others about.


  • Communicate the value of our services (in person and on the phone) and be able to explain how what we do, is worth the price we are asking
  • Successfully handle price objections.
  • Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone ensuring that patients are committed and bought into our service.
  • Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to.
  • Ensure that people who call requesting appointments are placed on schedule and understand the true time and cost commitment involved in physical therapy.
  • Ensure people show up excited for their first appointment after scheduling.
  • Communicate with patients before, during and after appointments to ensure satisfaction is being achieved.
  • Ensure that all invoices are raised on time, every time and are sent to the appropriate person (in house or externally).
  • Organise and plan all schedules – maximising efficiency and revenue for the clinic.
  • Foster deep relationships with patients ensuring NP score hits agreed levels.
  • Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business.


  • Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (empathy).
  • Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable).
  • Recall names and faces of patients and in doing so making all our patients feel welcomed and remembered.
  • Provide a warm and welcoming greeting to patients when they arrive in the clinic (experience).
  • Organisation and planning: plans and organises, schedules and budgets in an efficient, productive manner.
  • Focuses on key priorities.
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  • Persistence: demonstrate tenacity and willingness to go the distance to get something done.
  • Proactivity: acts without being told what to do.
  • Bring new ideas to the company.


  • Provide you with ongoing training and support in the field of customer service and front desk administration.
  • Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff – as well as very
  • friendly customers.
  • Opportunity to develop and grow in a team that is value driven and strongly encourages personality based service.
  • Competitive salary with chance to earn even more as we grow as a result of your impact.

Salary: On Application.

Hours: Full time, 37.5 hours.