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“Do you want hands on therapy or manual therapy? Or, do you want your problem resolved?”

Apr 23, 2021

“Do you want hands on therapy or manual therapy? Or, do you
want your problem resolved?”

It has been strange times this last month. Our clinic has
had to close due to Government restrictions and social distancing.

So, whilst our clinic may be closed, the GREAT news is that
we are still OPEN!

Why? How?

We have always believed that even if the clinic itself is
closed; we still have clients that need our help!

Being in lockdown or quarantine does not suddenly resolve
back pain, knee pain, neck or shoulder pain. Real people still continue to
suffer with these problems, and we understand that they may need us now, more
than ever.

You see isolation away from the ‘norm’, is not a familiar
place for many people. Some people have found this a strange time and place to
be in. They are now faced with the fact that they may have to suffer with their
problems at home.

They are finding their mobility reducing even further. Their
pains are not resolving in the way they thought they would. They are finding
their everyday tasks becoming more difficult. They don’t know what to do, or
who to turn to when seeking a resolution to their problem.

Here at Gav Noble Physiotherapy, we are still OPEN!

We ore open by way of Virtual Consultations or Telehealth!

We are open and helping people. We are in constant contact
with our patients, via laptops, ipads and mobile phones.

So how does that work?

We talk to all our clients by phone first. We spend time
with them getting to know what the main problem is and figuring out if there is
something we can do.

We then arrange a virtual consultation which is a video
consultation. We email you a link for the virtual consultation, and then at the
arranged time, you click on the link, and boom we see each other on screen.

Being seen on screen is really important. By doing this we are
able to see complete certain movements, do certain tests, point to areas that
are affected, and feel around the areas that are sore. All the time we will be
asking you questions about how everything feels. During this assessment we are
then able to advise on what exactly is going on with you. We will then work
with you to devise a treatment plan, show you some self-treatment techniques, show
exercises and plan a home exercise programme.

This is something quite new to many people. The fact is, that
this kind of physiotherapy consultation has been happening for many years.

Yes, this is true. And here at Gav Noble Physiotherapy, we
too have been doing this for a long time.

“But do you not need to do the hands-on stuff with me?”

The real answer to this, is not all the time.

The hands-on stuff is just a part of what we do. Yes, people
do like the hands on stuff, but there is still so much more that can be
accomplished with the other stuff too!

My question straight back to you would be –

“Do you want hands on therapy or manual therapy? Or, do you
want your problem resolved?”

By letting us see you and talk to you is one of the most
powerful tools we have.

Now, even more than ever, I would advise you or a loved one,
that if you are having a problem with your back, knee, neck or shoulder, to
please contact us and let’s see how we can help you.

Being at home alone, suffering is not the way to exist!

If you need any further information on how we can help you
then please call the clinic on 028 92666959, or email us on

info@gavnoble.com

.

We are always here to help.

Join The Conversation

If you’d like to have your say on this article feel free to add a comment using the form, we love to hear your thinking and open the table to discussion, and hopefully share resources, blog posts, articles and information that’s useful to you!

If you’d like to discuss anything in private instead, just get in touch using the contact details at the bottom of the page!

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Physiotherapist
  • Are you comfortable working with different people to achieve their health goals?
  • Are you stuck in a boring job with little chance of learning, development or career opportunity?
  • Do you want a fresh flexible opportunity that will allow you to grow professionally and personally?
  • Our dynamic and fun business is looking for the right person to join the team.

Ideal Characteristics Required 

  • People person
  • Highly motivated
  • Outstanding references
  • You actually want to learn and work

Why work at Gav Noble Physiotherapy? 

  • Join an established, respected and busy set of clinics
  • Excellent work environment with learning opportunities in both Clinical & Business

Skills Required 

  • Commitment to ongoing professional development
  • Demonstrated ability to work as part of a team
  • Practical and able to problem solve
  • Demonstrate ability to market and advertise your skills
  • Able to use a computer
  • Strong musculo-skeletal and manual therapy background
  • Relevant Qualification 

Desirable skills/interest 

  • Manual therapy
  • Pilates training
  • Dry needling
  • Kinesio tape
  • Marketing/Business
  • Previous MSK Private Practice background

Perks

  • Opportunities for developing manual therapy skills.
  • Mixed Caseload
  • Flexibility, accountability, autonomy, transparency
  • Ability to make changes and improvements to clinical practice easily and quickly.
  • Flexibility and freedom to be creative in your approach with patient care
  • Flexible working hours
Client Care Specialist

THIS JOB WILL BE PERFECT FOR YOU IF:

  • Have amazing personal and phone communication skills
  • Have a record of speaking to people at length and the ability to deal with complaints in an empathetic manner
  • An understanding of KPIs in business and the ability to optomise their own performance
  • Help our clients get the best outcomes they can
  • Want to learn on the job and are keen in evolve your current skills
  • Computer and Social Media Literate
  • Able to handle taking payments and managing money

THE OPPORTUNITY:

  • Join a hard working, fun group who enjoy making a difference every day you come into the clinic
  • The opportunity to make a real difference in people’s lives and health through communication and education

IF YOU CAN SEE YOURSELF:

  • Helping potential clients determine if our clinic is the right fit for them and their problem?
  • Answering and returning phone calls of potential, current and past clients?

JOB TITLE: Client Care Specialist

  • Are you comfortable with talking to strangers both in person and on the phone?
  • Are you a motivated to learn?
  • Is being “organised” a top priority in your life and are you able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day?
  • Can you communicate effectively with people from all different backgrounds – both written and verbal?
  • Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference?
  • Do you have a positive outlook on life? Are you flexible and open to change, committed to learning?

THE ROLE:

  • You will be responsible for managing a busy front desk and waiting room.
  • experience, meeting and greeting our patients, answering the phone, converting inquires into paying patients and ensuring that all of our patients are looked after and made to feel welcomed whenever they enter your world.
  • Ultimately, your job is to help us grow the revenue of the clinic by booking in new patients via the phone or those who walk into our clinic directly and excelling at retaining those patients as lifelong customers of the business.
  • You’ll do that by creating the type of customer service experience that patients will be happy to pay for – and just as happy to tell others about.

THE TASKS:

  • Communicate the value of our services (in person and on the phone) and be able to explain how what we do, is worth the price we are asking
  • Successfully handle price objections.
  • Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone ensuring that patients are committed and bought into our service.
  • Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to.
  • Ensure that people who call requesting appointments are placed on schedule and understand the true time and cost commitment involved in physical therapy.
  • Ensure people show up excited for their first appointment after scheduling.
  • Communicate with patients before, during and after appointments to ensure satisfaction is being achieved.
  • Ensure that all invoices are raised on time, every time and are sent to the appropriate person (in house or externally).
  • Organise and plan all schedules – maximising efficiency and revenue for the clinic.
  • Foster deep relationships with patients ensuring NP score hits agreed levels.
  • Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business.

SKILLS/COMPETENCIES NEEDED:

  • Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (empathy).
  • Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable).
  • Recall names and faces of patients and in doing so making all our patients feel welcomed and remembered.
  • Provide a warm and welcoming greeting to patients when they arrive in the clinic (experience).
  • Organisation and planning: plans and organises, schedules and budgets in an efficient, productive manner.
  • Focuses on key priorities.
  • Follow through on commitments: lives up to verbal and written agreements regardless of personal cost.
  • Demonstrate an ability to quickly and proficiently understand and absorb new information.
  • Attention to detail: does not let important details slip through the cracks.
  • Persistence: demonstrate tenacity and willingness to go the distance to get something done.
  • Proactivity: acts without being told what to do.
  • Bring new ideas to the company.

WHAT WE WILL DO FOR YOU:

  • Provide you with ongoing training and support in the field of customer service and front desk administration.
  • Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff – as well as very
  • friendly customers.
  • Opportunity to develop and grow in a team that is value driven and strongly encourages personality based service.
  • Competitive salary with chance to earn even more as we grow as a result of your impact.

Salary: On Application.

Hours: Full time, 37.5 hours.