Apr 23, 2021


Whiplash is a common injury and accounts for more than 1500
insurance claims, made everyday in the UK. Two thirds of people will recover
fully within three months of sustaining an injury and not have an ongoing

At our Specialist clinic we work closely with clients,
helping them get back to work, back to driving
and back to playing their sports.

What is whiplash?

Whiplash is a term that is used to describe a neck injury
which is caused by a sudden movement of the head forwards, backwards and
sideways. It can occur as a result from a road traffic collision, where an
impact collision exerts force onto the body causing the head to over stretch
and tear the muscles and tendons in your neck.

It is also not just restricted to road traffic collisions!
You can also suffer a whiplash injury in contact sports such as rugby, GAA,
football or ice hockey.

What symptoms might
you feel?

Pain in the neck, made worse on movement.

Decreased range of movement

Stiffness and tightness in the neck

Muscles may feel hard and knotted



Arm pain and maybe weakness

Shoulder pain and/or stiffness

Back pain



Sleep disturbance

What is likely to
happen if whiplash goes untreated?

Thankfully whiplash injuries tend to be non-life
threatening. However, there may be significant economic expenses that may occur
as a result of injury, if left for a long period of time, such as: –

Increased medical care costs.

Time off work.

Loss of income.

Continued pain and problems.

Inability to drive

Problems with doing usual activities, such as housework,
dressing, playing with children, or taking part in hobbies/sports.

If left untreated, prolonged periods of disability can be

So, what do you need
to do if you have a whiplash injury?

My advice to anyone with a whiplash injury, is to go and
seek medical advice ASAP and definitely arrange to see a Specialist
Physiotherapist who has experience dealing with whiplash injuries.

A Specialist physiotherapist will guide you on your road to recovery.
They will advise you on the correct exercise regime, employ the correct soft
tissue mobilisation techniques and possibly use joint mobilisations to help
improve range of movement.

Early assessment of a whiplash injury will prevent the
problem becoming a chronic condition.

You can use ice in the first 48 hours post injury to help ease
pain and swelling.

Heat packs can be used from around 72 hours post injury to
help ease the muscle tension and spasm associated with whiplash injuries.

Please do not use a soft collar to immobilise the neck as
this may prolong your symptoms and injury.

Recovery time depends on how
serious your whiplash is. Most cases resolve in a few days. But other neck
strains may take weeks or longer to heal. Remember that everyone heals at a
different rate.

If you have any further questions about whiplash, and would
like to know more about what you can do next, then please call the clinic on
028 9266 6959 or email us at

You may also like to check out our 100% FREE neck and
shoulder pain report ‘7 Top ways to stop irritating & annoying neck and
shoulder pain’ which can be found here

Neck Pain and Shoulder Pain

Related Posts

Top things you need to know about growing pains

Growing Pains   Are growing pains real?   The short answer is that yes, growing pains are a real and usually harmless part of childhood. Though poorly understood, they are recognized as a common phenomenon occurring most often between the ages of 3 and 12. The pain is...

read more
All you need to know about cervicogenic headaches

All you need to know about cervicogenic headaches   What is it?   Headaches are a generic term for any pain in the cranial region. They can be caused by a variety of factors and there are many different types. A severe headache can stop you in your tracks...

read more
What Causes Joint and Muscle Stiffness? Here are 4 things!

What Causes Joint and Muscle Stiffness?   Joint and muscle stiffness can be felt in any part of the body. While it may be accompanied by pain, this is not always the case and can have many different causes. Feelings of stiffness can be easy to ignore, however, they...

read more
  • Are you comfortable working with different people to achieve their health goals?
  • Are you stuck in a boring job with little chance of learning, development or career opportunity?
  • Do you want a fresh flexible opportunity that will allow you to grow professionally and personally?
  • Our dynamic and fun business is looking for the right person to join the team.

Ideal Characteristics Required 

  • People person
  • Highly motivated
  • Outstanding references
  • You actually want to learn and work

Why work at Gav Noble Physiotherapy? 

  • Join an established, respected and busy set of clinics
  • Excellent work environment with learning opportunities in both Clinical & Business

Skills Required 

  • Commitment to ongoing professional development
  • Demonstrated ability to work as part of a team
  • Practical and able to problem solve
  • Demonstrate ability to market and advertise your skills
  • Able to use a computer
  • Strong musculo-skeletal and manual therapy background
  • Relevant Qualification 

Desirable skills/interest 

  • Manual therapy
  • Pilates training
  • Dry needling
  • Kinesio tape
  • Marketing/Business
  • Previous MSK Private Practice background


  • Opportunities for developing manual therapy skills.
  • Mixed Caseload
  • Flexibility, accountability, autonomy, transparency
  • Ability to make changes and improvements to clinical practice easily and quickly.
  • Flexibility and freedom to be creative in your approach with patient care
  • Flexible working hours
Client Care Specialist


  • Have amazing personal and phone communication skills
  • Have a record of speaking to people at length and the ability to deal with complaints in an empathetic manner
  • An understanding of KPIs in business and the ability to optomise their own performance
  • Help our clients get the best outcomes they can
  • Want to learn on the job and are keen in evolve your current skills
  • Computer and Social Media Literate
  • Able to handle taking payments and managing money


  • Join a hard working, fun group who enjoy making a difference every day you come into the clinic
  • The opportunity to make a real difference in people’s lives and health through communication and education


  • Helping potential clients determine if our clinic is the right fit for them and their problem?
  • Answering and returning phone calls of potential, current and past clients?

JOB TITLE: Client Care Specialist

  • Are you comfortable with talking to strangers both in person and on the phone?
  • Are you a motivated to learn?
  • Is being “organised” a top priority in your life and are you able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day?
  • Can you communicate effectively with people from all different backgrounds – both written and verbal?
  • Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference?
  • Do you have a positive outlook on life? Are you flexible and open to change, committed to learning?


  • You will be responsible for managing a busy front desk and waiting room.
  • experience, meeting and greeting our patients, answering the phone, converting inquires into paying patients and ensuring that all of our patients are looked after and made to feel welcomed whenever they enter your world.
  • Ultimately, your job is to help us grow the revenue of the clinic by booking in new patients via the phone or those who walk into our clinic directly and excelling at retaining those patients as lifelong customers of the business.
  • You’ll do that by creating the type of customer service experience that patients will be happy to pay for – and just as happy to tell others about.


  • Communicate the value of our services (in person and on the phone) and be able to explain how what we do, is worth the price we are asking
  • Successfully handle price objections.
  • Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone ensuring that patients are committed and bought into our service.
  • Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to.
  • Ensure that people who call requesting appointments are placed on schedule and understand the true time and cost commitment involved in physical therapy.
  • Ensure people show up excited for their first appointment after scheduling.
  • Communicate with patients before, during and after appointments to ensure satisfaction is being achieved.
  • Ensure that all invoices are raised on time, every time and are sent to the appropriate person (in house or externally).
  • Organise and plan all schedules – maximising efficiency and revenue for the clinic.
  • Foster deep relationships with patients ensuring NP score hits agreed levels.
  • Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business.


  • Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (empathy).
  • Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable).
  • Recall names and faces of patients and in doing so making all our patients feel welcomed and remembered.
  • Provide a warm and welcoming greeting to patients when they arrive in the clinic (experience).
  • Organisation and planning: plans and organises, schedules and budgets in an efficient, productive manner.
  • Focuses on key priorities.
  • Follow through on commitments: lives up to verbal and written agreements regardless of personal cost.
  • Demonstrate an ability to quickly and proficiently understand and absorb new information.
  • Attention to detail: does not let important details slip through the cracks.
  • Persistence: demonstrate tenacity and willingness to go the distance to get something done.
  • Proactivity: acts without being told what to do.
  • Bring new ideas to the company.


  • Provide you with ongoing training and support in the field of customer service and front desk administration.
  • Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff – as well as very
  • friendly customers.
  • Opportunity to develop and grow in a team that is value driven and strongly encourages personality based service.
  • Competitive salary with chance to earn even more as we grow as a result of your impact.

Salary: On Application.

Hours: Full time, 37.5 hours.