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Understanding Referred Pain

Apr 23, 2021

Understanding Referred Pain

Pain
is one of the most complicated processes in the human body. You may have
experienced this is you ever saw a physiotherapist for pain in one part of your
body, and they started to treat an entirely different area. Some people are
born with no sensation of pain at all, and amputees sometimes continue to feel
pain where their limbs used to be. The complexity of pan is one of the reason’s
why physiotherapists conduct such a thorough physical examination before being able
to determine the exact source of your pain.

Why is pain so complicated?

Unfortunately,
we are still don’t understand everything about the way pain is processed. Usually, when an injury or damage occurs to
body tissues, a signal is sent to the brain, which begins to interpret this
signal and creates the sensation of pain. Pain is thought to be a warning
signal to let you know to avoid danger and pay attention to the injured body
part. Occasionally this system goes a little haywire, and pain signals are sent
when there is no damage or the location of the pain is misdirected.

Referred
pain is the term used when pain is felt at a different location to the source
that is sending the pain signal. There are many kinds of referred pain, and
some are easier to explain than others.

What are the different types of referred
pain?

In
some cases, if it is a nerve that is sending the pain signal, then pain can be
felt all along the length of the nerve. Patients often describe this as a sharp
burning pain along the skin. One of the most common examples of this is
sciatica, where the large nerve that runs down the back of the leg is irritated
around the lower back. The source of the pain signal is near the spine.
However, that pain follows a distinctive pattern down the leg. In other cases,
it is the muscles and not the nerves that are referring pain elsewhere.
Muscular trigger points are taut bands that develop within muscle tissue that
is undergoing abnormal stress. Poor posture, lack of movement, and overuse can
cause muscles to develop areas of dysfunction. These trigger points can cause
pain that radiates out in distinctive patterns. Trigger points are diagnosed as
the source of pain if symptoms are reproduced when a therapist presses on a
specific point.

If
that wasn’t confusing enough, we know that our internal organs also refer
pain. Pain referred by internal organs
is frequently described as a deep, ache, and usually not influenced by
movements of the limbs or back.

Organs
often distribute pain in patterns that are very obscure and sometimes don’t
even create any pain at their location. For example, kidney pain often feels
like lower back pain. Tragically there have been patients who have failed to
seek treatment in time as they mistook a serious condition for a simple
backache.

There are many other
fascinating aspects to pain, and understanding how it works is an important
part of managing your symptoms. To understand how referred pain may be
affecting you, chat to your physiotherapist who can help with any questions. None
of the information in this article is a replacement for proper medical advice.
Always see a medical professional for advice on your individual injury.


If you’d like to get some help or find out exactly how we may be able to help you, please call us at 028 92666959, or email

info@gavnoble.com

.

You may even like to check out our website here at

Back Pain

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Physiotherapist
  • Are you comfortable working with different people to achieve their health goals?
  • Are you stuck in a boring job with little chance of learning, development or career opportunity?
  • Do you want a fresh flexible opportunity that will allow you to grow professionally and personally?
  • Our dynamic and fun business is looking for the right person to join the team.

Ideal Characteristics Required 

  • People person
  • Highly motivated
  • Outstanding references
  • You actually want to learn and work

Why work at Gav Noble Physiotherapy? 

  • Join an established, respected and busy set of clinics
  • Excellent work environment with learning opportunities in both Clinical & Business

Skills Required 

  • Commitment to ongoing professional development
  • Demonstrated ability to work as part of a team
  • Practical and able to problem solve
  • Demonstrate ability to market and advertise your skills
  • Able to use a computer
  • Strong musculo-skeletal and manual therapy background
  • Relevant Qualification 

Desirable skills/interest 

  • Manual therapy
  • Pilates training
  • Dry needling
  • Kinesio tape
  • Marketing/Business
  • Previous MSK Private Practice background

Perks

  • Opportunities for developing manual therapy skills.
  • Mixed Caseload
  • Flexibility, accountability, autonomy, transparency
  • Ability to make changes and improvements to clinical practice easily and quickly.
  • Flexibility and freedom to be creative in your approach with patient care
  • Flexible working hours
Client Care Specialist

THIS JOB WILL BE PERFECT FOR YOU IF:

  • Have amazing personal and phone communication skills
  • Have a record of speaking to people at length and the ability to deal with complaints in an empathetic manner
  • An understanding of KPIs in business and the ability to optomise their own performance
  • Help our clients get the best outcomes they can
  • Want to learn on the job and are keen in evolve your current skills
  • Computer and Social Media Literate
  • Able to handle taking payments and managing money

THE OPPORTUNITY:

  • Join a hard working, fun group who enjoy making a difference every day you come into the clinic
  • The opportunity to make a real difference in people’s lives and health through communication and education

IF YOU CAN SEE YOURSELF:

  • Helping potential clients determine if our clinic is the right fit for them and their problem?
  • Answering and returning phone calls of potential, current and past clients?

JOB TITLE: Client Care Specialist

  • Are you comfortable with talking to strangers both in person and on the phone?
  • Are you a motivated to learn?
  • Is being “organised” a top priority in your life and are you able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day?
  • Can you communicate effectively with people from all different backgrounds – both written and verbal?
  • Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference?
  • Do you have a positive outlook on life? Are you flexible and open to change, committed to learning?

THE ROLE:

  • You will be responsible for managing a busy front desk and waiting room.
  • experience, meeting and greeting our patients, answering the phone, converting inquires into paying patients and ensuring that all of our patients are looked after and made to feel welcomed whenever they enter your world.
  • Ultimately, your job is to help us grow the revenue of the clinic by booking in new patients via the phone or those who walk into our clinic directly and excelling at retaining those patients as lifelong customers of the business.
  • You’ll do that by creating the type of customer service experience that patients will be happy to pay for – and just as happy to tell others about.

THE TASKS:

  • Communicate the value of our services (in person and on the phone) and be able to explain how what we do, is worth the price we are asking
  • Successfully handle price objections.
  • Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone ensuring that patients are committed and bought into our service.
  • Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to.
  • Ensure that people who call requesting appointments are placed on schedule and understand the true time and cost commitment involved in physical therapy.
  • Ensure people show up excited for their first appointment after scheduling.
  • Communicate with patients before, during and after appointments to ensure satisfaction is being achieved.
  • Ensure that all invoices are raised on time, every time and are sent to the appropriate person (in house or externally).
  • Organise and plan all schedules – maximising efficiency and revenue for the clinic.
  • Foster deep relationships with patients ensuring NP score hits agreed levels.
  • Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business.

SKILLS/COMPETENCIES NEEDED:

  • Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (empathy).
  • Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable).
  • Recall names and faces of patients and in doing so making all our patients feel welcomed and remembered.
  • Provide a warm and welcoming greeting to patients when they arrive in the clinic (experience).
  • Organisation and planning: plans and organises, schedules and budgets in an efficient, productive manner.
  • Focuses on key priorities.
  • Follow through on commitments: lives up to verbal and written agreements regardless of personal cost.
  • Demonstrate an ability to quickly and proficiently understand and absorb new information.
  • Attention to detail: does not let important details slip through the cracks.
  • Persistence: demonstrate tenacity and willingness to go the distance to get something done.
  • Proactivity: acts without being told what to do.
  • Bring new ideas to the company.

WHAT WE WILL DO FOR YOU:

  • Provide you with ongoing training and support in the field of customer service and front desk administration.
  • Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff – as well as very
  • friendly customers.
  • Opportunity to develop and grow in a team that is value driven and strongly encourages personality based service.
  • Competitive salary with chance to earn even more as we grow as a result of your impact.

Salary: On Application.

Hours: Full time, 37.5 hours.