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Acute Wry Neck

Apr 23, 2021

Acute, painful neck – What to do!

Have you ever woken
up with an inexplicably stiff and painful neck that will only turn to one side?
You might have been suffering from acute wry neck, a painful condition
following a typical pattern of symptoms. In the clinic, wry neck is classified
as one of two different types – Facet or Discogenic wry neck.

Facet Wry Neck:

Facet joints are
found on either side of the spine and allow controlled rotation and side
bending of the neck. An awkward or sudden movement of the neck can cause a part
of the joint capsule to tear or get caught in the joint, making it feel locked.
The muscles around the area can also become tight and spasm, which amplifies
the pain. The pain is usually sharp and can be pinpointed quite accurately to
the part of the neck causing the problem, and the pain rarely travels down into
the arm. It is usually possible to find a resting position where the pain goes
away completely, only having pain when turning in specific directions. The good
news about Facet Wry Neck is that your physiotherapist is usually able to help
you ‘unlock’ the neck quite quickly with gentle mobilisations. Most of the
time, a full recovery can be expected within a week.

Discogenic Wry
Neck:

The vertebrae of
the neck are separated from each other by fibrous discs, filled with a
gelatinous centre. These discs provide support, flexibility and shock
absorption. When placed under pressure, these discs may bulge or tear, and the
resulting swelling can cause pain and muscle spasm in the surrounding area. It
is important to note that in an area as sensitive as the neck, a small amount
of damage can result in a large amount of pain.

The development of
discogenic wry neck is usually due to a combination of factors, including neck
stiffness, poor posture and biomechanics than can contribute to the disc being
vulnerable prior to the injury. In this case, it can be challenging to find a
comfortable position, and it is more likely for the pain to travel into the arm
and include pins and needles.

Treatment

Your first port of call should be to a health professional who deals with this kind of problem on a regular basis.

Treatment of discogenic wry
neck is focused on reducing pain and muscle spasm with massage, taping, heat
and postural education.

Further treatment aims to reduce any stress that is
being placed on the disc, mobilise any stiff spinal segments and correct any
muscle imbalances. While the initial symptoms may settle down quite quickly, it
can take up to six weeks to fully recover from discogenic wry neck.

With this
condition, it is also essential to address all the factors that may cause a
recurrence of the issue.

The information
in this post is not a replacement for proper medical advice.

Always see a
medical professional for an assessment of your condition.


If you have any further questions, or need to know more, simply check our website

here

, call us 028 92666959, or email info@gavnoble.com




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Physiotherapist
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Ideal Characteristics Required 

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Why work at Gav Noble Physiotherapy? 

  • Join an established, respected and busy set of clinics
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Skills Required 

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Desirable skills/interest 

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Perks

  • Opportunities for developing manual therapy skills.
  • Mixed Caseload
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Client Care Specialist

THIS JOB WILL BE PERFECT FOR YOU IF:

  • Have amazing personal and phone communication skills
  • Have a record of speaking to people at length and the ability to deal with complaints in an empathetic manner
  • An understanding of KPIs in business and the ability to optomise their own performance
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  • Want to learn on the job and are keen in evolve your current skills
  • Computer and Social Media Literate
  • Able to handle taking payments and managing money

THE OPPORTUNITY:

  • Join a hard working, fun group who enjoy making a difference every day you come into the clinic
  • The opportunity to make a real difference in people’s lives and health through communication and education

IF YOU CAN SEE YOURSELF:

  • Helping potential clients determine if our clinic is the right fit for them and their problem?
  • Answering and returning phone calls of potential, current and past clients?

JOB TITLE: Client Care Specialist

  • Are you comfortable with talking to strangers both in person and on the phone?
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  • Is being “organised” a top priority in your life and are you able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day?
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  • Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference?
  • Do you have a positive outlook on life? Are you flexible and open to change, committed to learning?

THE ROLE:

  • You will be responsible for managing a busy front desk and waiting room.
  • experience, meeting and greeting our patients, answering the phone, converting inquires into paying patients and ensuring that all of our patients are looked after and made to feel welcomed whenever they enter your world.
  • Ultimately, your job is to help us grow the revenue of the clinic by booking in new patients via the phone or those who walk into our clinic directly and excelling at retaining those patients as lifelong customers of the business.
  • You’ll do that by creating the type of customer service experience that patients will be happy to pay for – and just as happy to tell others about.

THE TASKS:

  • Communicate the value of our services (in person and on the phone) and be able to explain how what we do, is worth the price we are asking
  • Successfully handle price objections.
  • Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone ensuring that patients are committed and bought into our service.
  • Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to.
  • Ensure that people who call requesting appointments are placed on schedule and understand the true time and cost commitment involved in physical therapy.
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  • Communicate with patients before, during and after appointments to ensure satisfaction is being achieved.
  • Ensure that all invoices are raised on time, every time and are sent to the appropriate person (in house or externally).
  • Organise and plan all schedules – maximising efficiency and revenue for the clinic.
  • Foster deep relationships with patients ensuring NP score hits agreed levels.
  • Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business.

SKILLS/COMPETENCIES NEEDED:

  • Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (empathy).
  • Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable).
  • Recall names and faces of patients and in doing so making all our patients feel welcomed and remembered.
  • Provide a warm and welcoming greeting to patients when they arrive in the clinic (experience).
  • Organisation and planning: plans and organises, schedules and budgets in an efficient, productive manner.
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  • Demonstrate an ability to quickly and proficiently understand and absorb new information.
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  • Persistence: demonstrate tenacity and willingness to go the distance to get something done.
  • Proactivity: acts without being told what to do.
  • Bring new ideas to the company.

WHAT WE WILL DO FOR YOU:

  • Provide you with ongoing training and support in the field of customer service and front desk administration.
  • Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff – as well as very
  • friendly customers.
  • Opportunity to develop and grow in a team that is value driven and strongly encourages personality based service.
  • Competitive salary with chance to earn even more as we grow as a result of your impact.

Salary: On Application.

Hours: Full time, 37.5 hours.